{"siteSectionId":2651,"siteId":4,"siteTab":1,"sectionName":"fieldprinthawaii.individuals.faq","faqItems":[{"faqId":470,"siteSectionId":0,"questionStringResourceId":939,"question":"What is the difference between Livescan fingerprints and print cards?","answerStringResourceId":940,"answer":"Livescan fingerprints are captured via an electronically transmittable digital image, providing a faster and more accurate fingerprint collection process. <br><br>Print cards are paper fingerprint cards where the fingerprints are usually completed using ink. The fingerprint card is then scanned and uploaded into the Automated Biometric Information System (ABIS) for processing. The processing time is always longer when using print cards.","category":1},{"faqId":471,"siteSectionId":0,"questionStringResourceId":941,"question":"How do I schedule an appointment to have my fingerprints collected?","answerStringResourceId":942,"answer":"Click “<a class=\"{{linkClasses}}\" href=\"{{fieldprintSchedulingLink}}\">Schedule Appointment</a>” and you will be prompted to create a secure user account. Next, enter the Fieldprint Code that was provided to you by your employer or requesting agency. After entering your Fieldprint Code, you will be prompted to enter all demographic information required by the State of Hawaii. Once this step is complete, you will be able to search for a fingerprinting location and schedule an appointment at a date and time most convenient for you!","category":2},{"faqId":472,"siteSectionId":0,"questionStringResourceId":943,"question":"Do I need to schedule an appointment?","answerStringResourceId":944,"answer":"Yes. An appointment is required for fingerprinting. Walk-ins are not accepted.","category":2},{"faqId":473,"siteSectionId":0,"questionStringResourceId":945,"question":"I am not currently in the state of Hawaii. Can I be fingerprinted in another state?","answerStringResourceId":946,"answer":"Yes. Applicants may be fingerprinted in another state for a Hawaii license or program. Simply click “<a class=\"{{linkClasses}}\" href=\"{{fieldprintSchedulingLink}}\">Schedule Appointment</a>” to find the most conveniently located collection site.","category":2},{"faqId":474,"siteSectionId":0,"questionStringResourceId":947,"question":"What personal information do I need to complete registration?","answerStringResourceId":948,"answer":"Per Hawaiian law, Fieldprint Inc. must provide the personal information listed below to the HCJDC and the FBI: <br><ol><li>Name</li><li>Alias (if any)</li><li>Country of Citizenship</li><li>Social Security Number</li><li>Date of Birth</li><li>City and State of Birth</li><li>Sex/Gender</li><li>Race</li><li>Height</li><li>Weight</li><li>Eye Color</li><li>Hair Color</li><li>Home Address</li><li>Work/Office Address</li><li>Phone Number</li><li>Email Address</li></ol>","category":2},{"faqId":475,"siteSectionId":0,"questionStringResourceId":949,"question":"How can I be sure that my personal information is protected during the fingerprinting process?","answerStringResourceId":950,"answer":"Fieldprint is committed to safeguarding the privacy of the data we receive and process. For more in depth information regarding our privacy practices, please view our <a class=\"{{linkClasses}}\" href=\"{{privacyPolicyLink}}\">Privacy Policy</a>.","category":2},{"faqId":476,"siteSectionId":0,"questionStringResourceId":951,"question":"What do I need to bring to my fingerprinting appointment?","answerStringResourceId":952,"answer":"<ul><li>Two (2) forms of identification, at least one (1) of which must be a valid government-issued photo ID. The name and date of birth on both forms of identification must match the information provided during scheduling.</li><li>Your appointment number.</li></ul>","category":3},{"faqId":477,"siteSectionId":0,"questionStringResourceId":953,"question":"What types of ID are accepted?","answerStringResourceId":954,"answer":"Acceptable Primary IDs include:<br><ul><li>State-Issued driver's license</li><li>State-Issued non-driver identity</li><li>U.S. Passport / Passport Card</li><li>Military Identification Card</li><li>DOD Common Access Card</li><li>Work Visa w/ Photo</li><li>Global Entry Card </li><li>Native American Tribal ID Card</li><li>Permanent Resident Card (I-551)</li><li>Employment Authorization Card</li><li>Foreign Passport</li><li>Foreign Driver's License</li></ul>Acceptable Secondary IDs include:<br><ul><li><b>**All documents from the primary list</b></li><li>Bank Statement/Paycheck Stub</li><li>Utility Bill / Insurance Card</li><li>Credit Card/Debit Card</li><li>Marriage Certificate</li><li>Birth Certificate</li><li>School ID w/ Photograph</li><li>Social Security Card</li><li>Vehicle Registration/Title</li><li>Voter Registration Card</li><li>US Dept of Veteran Affairs Card</li><li>Draft Record</li><li>Transportation Worker ID Credential (TWIC Card)</li><li>Certificate of Citizenship</li><li>Certificate of Naturalization</li><ul>","category":3},{"faqId":478,"siteSectionId":0,"questionStringResourceId":955,"question":"What if I fail to show up for my appointment, or cancel in less than 24 hours?","answerStringResourceId":956,"answer":"If an appointment is not attended or cancelled within 24 hours of your scheduled date and time, a rescheduling fee may apply.","category":3},{"faqId":479,"siteSectionId":0,"questionStringResourceId":957,"question":"What happens if my fingerprints are rejected?","answerStringResourceId":958,"answer":"While the Livescan fingerprint collection process is highly accurate at recording the details of most individuals' fingerprints, there are occasionally cases in which an individual fingerprint file is deemed illegible and subsequently rejected. In these cases, the Hawaii agency will be notified and will provide the information to Fieldprint. You will be notified by Fieldprint to call ?nd reschedule a fingerprint collection at no cost if the fingerprints were collected at a Livescan location. If the fingerprints were collected at a non-Livescan location, additional fees may apply.","category":4},{"faqId":480,"siteSectionId":0,"questionStringResourceId":959,"question":"How long does it take to receive results?","answerStringResourceId":960,"answer":"Results are available within 14 days.","category":4},{"faqId":481,"siteSectionId":0,"questionStringResourceId":961,"question":"How do I obtain the results of my fingerprint-based background check?","answerStringResourceId":962,"answer":"Med-QUEST Division (MQD) applicants will receive an email notification when the results are ready to view. Your results will be in the format of a Green Light or Red Light fitness determination. For further information on how to appeal the fitness determination results, please go to <a class=\"{{linkClasses}}\" href=\"https://medquest.hawaii.gov/en/plans-providers/criminal-history-background-check.html\">https://medquest.hawaii.gov/en/plans-providers/criminal-history-background-check.html</a>.","category":4},{"faqId":482,"siteSectionId":0,"questionStringResourceId":963,"question":"How much does the process cost?","answerStringResourceId":964,"answer":"The fingerprint service fee is $8.95, plus any additional state and/or federal submission fees. For Med-QUEST Division (MQD) applicants, please check with your employer for applicable fees.","category":2},{"faqId":483,"siteSectionId":0,"questionStringResourceId":965,"question":"What forms of payment are accepted?","answerStringResourceId":966,"answer":"MasterCard, American Express, Discover and Visa are accepted.","category":2},{"faqId":484,"siteSectionId":0,"questionStringResourceId":967,"question":"I have been fingerprinted several times in the past. Are you able to use those prints?","answerStringResourceId":968,"answer":"No. Any fingerprints that were collected in the past are not retrievable or transferable from other state or federal agencies.","category":3}]}